- What is Memory Vault?
- How does Memory Vault work?
- How much does Memory Vault cost?
- I
have video on tape in multiple formats. What formats
do you support?
- How
do I get started protecting my memories?
- Do
I need an appointment?
- How
long does it take to review my memories with your team?
- How
long does it take to complete my project?
- Some
of my photos are on slides and I don’t have the
negatives, can you help me?
- I
have water damaged photos and slides, >can you fix those?
What is Memory Vault?
Memory Vault is our secure e-server
storage solution for your memories. We store a digital
copy of all your photos, videos and documents on a secure
server, so that your memories are always protected. If
any of your memories are ever damaged, we can replace them
with full quality digital copies. Accidents happen. This
provides peace of mind for you and your family.
In addition to storing their
memories on our server, Memory Vault customers also get
remote access to their memories through our secure website.
They (and anyone the grant password access to) can view
their photos, videos and documents at anytime for no additional
charge.
How does Memory
Vault work?
For new accounts, Customers
provide us with their memories to be stored at one of our
retail locations. Usually, it is done as part of additional
work organizing and managing their memories. Once we have
digitized their photos, videos and documents, we create
a dedicated storage directory for their memories on our
server. These memories are then also available for viewing
on our website through their own Memory Vault.
Once their account is established,
Customers can log on to their Memory Vault and update,
add, delete and copy their memories to our site.
How much does
Memory Vault cost?
Memory Vault is priced based
on the amount of storage space required. We have storage
solutions ranging from as little as $79/yr up to $159/yr
depending upon your needs. The storage capacity we offer
ranges from 10GB to 20GB and more, and is significantly
greater than that available almost anywhere else. For most
customers, $79/yr of storage provides adequate space for
safekeeping all their memories.
I have video
on tape in multiple formats. What formats do you support?
Memory Factory can accommodate
almost all major media formats including 8mm film, Super
8 film, VHS-C, VHS, 8mm tape, DV tape, Mini DV, slides
and negatives. We can also accommodate many European and
Latin American format standards, including PAL. With this
breadth of coverage we can meet almost any customer need.
How do I get
started protecting my memories?
The simplest way to start is
to bring us some or all of your memories that need to be
organized. We then begin viewing samples of the different
products and services that we offer, then having a personal
consultation session to review your specific needs and
interests.
Do I need
an appointment?
No, appointments are never required.
However, some customers prefer having dedicated appointment
times to ensure a speedy review process for new projects.
You can schedule an appointment anytime by calling our
store at 305.668.1801.
How long does
it take to review my memories with your team?
It depends on the amount of
photos, videos and documents you have as well as your interest
level in organizing the details of your memories. The average
review takes about 20 minutes.
Some customers like to be very
involved in the planning, others very little. For this
reason, we have developed solutions to accommodate each
customer’s interest level and time constraints. Most
importantly, Memory Factory never charges for consultation
time, so customers don’t feel rushed.
How long does
it take to complete my project?
While dependent upon length,
most customer projects are completed in four to five days.
In addition, we can often accommodate special requests
for shorter deadlines.
Some of my
photos are on slides and I don’t have the negatives,
can you help me?
Yes. Memory Factory can reproduce
digital images from both slides and negatives, as well
as traditional prints. Our experts will work with you to
accommodate any format you may have.
I have water
damaged photos and slides, can you fix those?
Yes. While every image restoration
project is dependent upon the quality of the source material,
Memory Factory can restore and enhance images from photos,
slides and or negatives. We can correct most types of image
damage including fading, cracking, tearing, water stains,
etc.
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